Returns

Please inspect your item thoroughly upon delivery. If there is any damage to the packaging or the doors, notify Aust Doors Co. immediately.

 

Choose carefully as Aust Doors Co. does not offer refunds for change of mind or incorrect decisions due to the customization of our products. Returns are only accepted for goods found to be faulty or damaged upon delivery. Orders for custom-made items will only be refunded if found to be faulty.

 

All packaging must be retained, or claims will not be accepted. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the customer’s responsibility to retrieve. Aust Doors Co. will not pay to return these items to you.

 

Contact us via email, providing a reason for the return and photographs of any faults or damage before returning items. Refunds will be credited to your original method of payment, excluding delivery charges.