Shipping policy
Shipping
Aust Doors Co. endeavours to dispatch orders within 4 weeks from receiving your order and payment confirmation.
Aust Doors Co. delivers using our own fleet for most of the eastern seaboard and external courier services for other regions in Australia due to the size and weight of our products. Please provide a valid daytime delivery address, as we cannot deliver to PO Boxes.
To ensure safe delivery, a signature is required upon receipt. You must be available to accept courier deliveries, and re-delivery charges will apply if you are not present. Include a daytime phone number with your shipping details for any necessary delivery communications.
Due to the size and weight of our products, tailgate delivery is required and included in our shipping prices.
Delivery times provided by Aust Doors Co. are estimates only. We are not responsible for late deliveries or any loss or damage resulting from them. If the courier attempts to deliver the goods and no one is available to receive them, the goods will be returned and a new delivery schedule will be arranged, incurring additional delivery charges.
Aust Doors Co. does not offer unpacking, installation, or packaging removal services. We are a supply-only company. We are not responsible for orders shipped to incorrect or invalid addresses and are not liable for any associated loss.
Pickup
Pickup is available at our warehouse located at 23 Waynote Pl, Unanderra NSW 2526. An Aust Doors Co. representative will provide a specific date and time for each order pickup.